A woman calls from a high-crime area of the city saying that she needs treatment and gives insurance information and her address. Two staff members go to pick her up; but she refuses to leave the room. During the conversation she reveals she is a history professor from out of town, divorced with no children and sober for thirty nine years. She demands that the staff members leave, saying she has changed her mind. She becomes increasingly hostile and threatens to attack them. What should be done?

Question

Quizplus · Accepted Answer

Calling the police would be the most appropriate answer to protect the woman and the others she might be in contact with. Sometimes waiting for a caller to change their mind does work, but since this is not in a safe neighborhood, the staff's safety needs to be considered.

A Woman Calls from a High-Crime Area of the City