Which description is consistent with Brunsson's theory of decision-making in organizations, as described in the symbolic framework?
A) Although it is resource-intensive, it is usually good for the operations' efficiency to strive for rational decision-making processes.
B) It is above all through effective action, so-called action rationality, that an organization receives acceptance from the outside world.
C) Effective action can take place in the hidden, while rational decision-making processes are communicated outwards.
D) In the short term, decision rationality is profitable, while in the long term it is more socially accepted to be action rational.

Question

Quizplus · Accepted Answer

Brunsson's symbolic framework suggests that organizations may engage in hidden decision-making processes that are not visible to the outside world, while communicating a façade of rationality to maintain legitimacy. Therefore, choice C, which suggests that effective action can take place in the hidden while rational decision-making processes are communicated outwards, fits with the theory. The other options do not reflect Brunsson's emphasis on symbolic communication and the potential for a divergence between internal decision-making processes and external messages.

Which Description Is Consistent with Brunsson's Theory of Decision-Making in Organizations