Which of the following is not one of Philip B. Crosby's four Absolutes of Quality Management?
A)Quality means conformance to requirements, not goodness.
B)Quality is achieved by prevention, not appraisal.
C)Quality has a performance standard of Zero Defects, not acceptable quality levels.
D)Quality is measured by specific production indexes, not by customer satisfaction.

Question

Quizplus · Accepted Answer

Crosby's fourth Absolute of Quality Management states specifically that quality is not measured by production indexes, but rather is measured by the price of non-conformance.
Key Takeaway: Quality means conformance to requirements, not goodness; quality is achieved by prevention, not appraisal; and quality has a performance standard of Zero Defects are all part of Crosby's four Absolutes of Quality Management.

Which of the Following Is Not One of Philip B