During the first few minutes of the sales call, salespeople should:
A) Be friendly and positive
B) Be flexible
C) Have an agenda
D) Show sensitivity to the customer's needs and opinions
E) Do all of the above

Question

Quizplus · Accepted Answer

All of the above are important during the first few minutes of a sales call. Being friendly and positive helps establish a good rapport with the customer, being flexible allows the salesperson to adapt to the customer's needs and preferences, having an agenda helps keep the conversation on track and focused, and showing sensitivity to the customer's needs and opinions helps build trust and credibility.

During the First Few Minutes of the Sales Call, Salespeople