During the first few minutes of the sales call, salespeople should do all of the following except:
A) Be friendly
B) Stick to the agenda
C) Be positive
D) Show sensitivity to the customer's needs and opinions
E) They should do all of the above

Question

Quizplus · Accepted Answer

While being friendly, positive, and showing sensitivity to the customer's needs and opinions are all important, it is not necessary to stick strictly to the agenda during the first few minutes of the sales call. Building rapport and establishing a connection with the customer should take priority over going through a scripted agenda.

During the First Few Minutes of the Sales Call, Salespeople