According to a survey of customers discussed in the textbook, a salesperson passing the blame for something that he or she did wrong is considered unethical.

Name: According to a survey of customers discussed in the textbook, a salesperson passing the blame for something that he or she did wrong is considered unethical.
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The textbook mentions that customers consider a salesperson passing the blame for something they did wrong as unethical behavior.

According to a Survey of Customers Discussed in the Textbook