Howie has a testimonial from a highly respected customer that counters the rumour that Howie's company does not have a strong research and development department. With which of the following types of objection-handling methods is Howie most likely to use the testimonial?
A) indirect denial
B) questioning or assessing
C) translation or boomerang
D) compensation

Question

Quizplus · Accepted Answer

Howie is most likely to use an indirect denial objection-handling method by using the testimonial from a respected customer to indirectly deny the rumour that the company does not have a strong research and development department.

Howie Has a Testimonial from a Highly Respected Customer That