Jasmine is a salesperson for an office supply company. One of her customers left a message indicating that they were unhappy about the last order they received. What is the first thing Jasmine should do to resolve the customer's complaint?

Question

Quizplus · Accepted Answer

The best first step for Jasmine would be to listen to the customer's complaint and get the whole story. By doing this, Jasmine can better understand the problem and work towards a solution that will satisfy the customer. Asking what the customer would like her to do or offering a discount on the next order might not address the root cause of the complaint and could potentially worsen the situation. Gaining agreement on a solution might not be possible until the customer's concerns have been fully addressed.

Jasmine Is a Salesperson for an Office Supply Company