A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process?
A) Planning
B) Organizing
C) Coordinating
D) Controlling

Question

Quizplus · Accepted Answer

Planning is the managerial function of selecting priorities, results, and methods to achieve results.

A Nursing Unit Has Demonstrated Lower Patient Satisfaction Scores During