An Organization Has Encountered a Serious Patient Safety Event That

An organization has encountered a serious patient safety event that was reported to the state, The Joint Commission, and the Centers for Medicare & Medicaid Services (CMS) . An extensive plan of correction was received, and the organization had to make some immediate changes in practice. Additionally the organization anticipates a costly lawsuit. What is the best method of educating staff about the practice changes that were issued?

A) "These changes need to be made because the state and CMS require it."
B) "We understand this is a knee-jerk reaction, but please change the practice while the surveyors are in the building."
C) "We need to make this change because it will help our lawsuit."
D) "This change is being made so that there is no further harm to another patient."