A family member of a patient files a complaint that her mother's dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient. Which of the following problem-solving techniques was used?
A) Delegation
B) Direct intervention
C) Indirect intervention
D) Purposeful inaction

Question

Quizplus · Accepted Answer

The focus of leadership and management decision making is more closely related to the nurse's role as care coordinator and systems problem solver. Some decisions, such as those requiring disciplinary action, do require the manager's direct intervention.

A Family Member of a Patient Files a Complaint That