Negotiation is a form of conflict resolution. Which of the following terms are associated with negotiation? (Select all that apply.)
A) Conciliation
B) Distributive bargaining
C) Arbitration
D) Mediation
E) Collective bargaining

Question

Quizplus · Accepted Answer

Conflict resolution involves eliminating all forms of conflict. Negotiation, mediation, and arbitration are often referred to in discussions of conflict resolution. These terms are also included under the umbrella of alternative dispute resolution (ADR). According to Knickle and colleagues (2012), the resolution continuum includes negotiation, mediation, arbitration, and litigation as a spectrum of third-party dispute resolution. A conciliator is like a third friend who might attempt to intercede in an argument between two other friends. Conciliators attempt to diffuse the negative emotions that are often involved in the conflict, and they strive to establish more effective communications between the parties.

Negotiation Is a Form of Conflict Resolution