Why is the People element of the 8 Ps so important?
A) Because they are the customer facing staff, need good customer skills
B) Because lots of staff provide a good service
C) Because lots of people needed to run a hotel
D) Because they are smartly-dressed customer facing staff
Correct Answer:
Verified
Q1: Green retailing refers to _.
A) promoting environmentally
Q2: Hospitality marketing managers aim to _.
A) find,
Q3: Customer satisfaction depends on a product's _.
A)
Q4: A hospitality company must first decide whom
Q5: Which is the most demanding job in
Q7: Ideally, the sales force and other marketing
Q8: What does performance analysis mean?
A) Verifying that
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