Iserson Suggests That When Notifying Survivors About a Sudden, Unexpected

Iserson suggests that when notifying survivors about a sudden, unexpected loss, it is best to:

A) avoid using any of the "D" words in order to reduce their anxiety
B) avoid using any of the "D" words to reduce our own anxiety
C) use one of the "D" words to arouse their valuable anger response
D) use one of the "D" words for clear and accurate communication.