Not meeting end-user's needs occurs for many reasons. The most prevalent reason is:

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When expectations are not managed properly, there is often a disconnect between what the end-users anticipate and what is actually delivered. This can lead to dissatisfaction because the system may not perform as expected, lack features that users consider critical, or be more complex than necessary. Effective communication and setting realistic expectations from the outset of a project are crucial to ensure that the final product aligns with user needs and requirements. While factors such as the length of time it takes to implement a system and the system cost can also impact user satisfaction, these are typically secondary to the fundamental issue of expectation management.

Not Meeting End-User's Needs Occurs for Many Reasons