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Heri Owns One of Three Shoe Repair Shops in His

Question 28

Multiple Choice

Heri owns one of three shoe repair shops in his city. Then he loses some of his customers when a luggage repair shop expands its services to include shoe repair as well as luggage repair. Which of the five forces in the Five Force framework is Heri facing when the luggage shop expands its services?


A) bargaining power of buyers
B) threat of existing competitors
C) threat of potential substitutes
D) threat of entry

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