A benchmarking study should provide all of the following except
A) a measure that compares performance for the benchmarked process relative to the organization studied.
B) identification of the organization's performance gap relative to benchmarked performance levels.
C) identification of best practices and facilitators that produced the results observed during the study.
D) performance goals for the process studied.
E) a set of solutions to commonly encountered performance problems.

Question

Quizplus · Accepted Answer

A benchmarking study is designed to compare an organization's performance with others in the industry or similar organizations. The purpose of benchmarking is to identify areas for improvement and to learn from best practices employed by others. Therefore, a benchmarking study should provide A) a measure that compares performance for the benchmarked process relative to the organization studied, B) identification of the organization's performance gap relative to benchmarked performance levels, and C) identification of best practices and facilitators that produced the results observed during the study. In addition, D) performance goals for the process studied should be identified. However, a benchmarking study does not necessarily provide a set of solutions to commonly encountered performance problems (E). The study may identify potential solutions but it is up to the organization to determine which solutions are appropriate for its unique circumstances.

A Benchmarking Study Should Provide All of the Following Except