When you change your complaint statement to a request statement in a conflict situation, you're practicing the art of

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Changing a complaint statement to a request statement is an example of mindful reframing, which involves trying to see a situation from a different perspective and find a more constructive way to communicate. Mindful listening involves being fully present and attentive when someone is speaking. Verbal defensiveness involves reacting defensively or combatively in response to criticism or conflict. Anger venting involves releasing pent-up frustration in an uncontrolled or unproductive way.

When You Change Your Complaint Statement to a Request Statement