Six Sigma refers to an extremely high process capability.
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Q34: A process could be out of control
Q35: A p-chart is used when we are
Q36: SQC is most appropriate for operations that
Q37: The process capability index (Cpk) measures the
Q38: The lower the Cpk, the better the
Q40: Quality improvement initiatives are principally a management
Q41: Continuous improvement is pursued through many approaches,
Q42: Actual quality of services is experienced as
Q43: The three levers for improving quality are
Q44: What the customer considers important is usually
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