Your Consulting Firm, Management

Your consulting firm, Management.com, is concerned that workers might not be answering as many calls at the local call center as they should at the very beginning and end of work shifts as compared to other times of their eight-hour work day. Construct a checksheet with the following data that was collected last week. What can you recommend to Management.com about its belief?


Number of Calls Answered
$\begin{array} { | c | c | c | c | c | c | } \hline & \text { Monday } & \text { Tuesday } & \text { Wednesday } & \text { Thursday } & \text { Friday } \\\hline \text { 8a.m.9 a.m. } & 1 & 6 & 2 & 4 & 5 \\\hline \text { 9 a.m.-10 a.m. } & 12 & 9 & 6 & 8 & 7 \\\hline \text { 10 a.m.11 a.m. } & 6 & 5 & 3 & 4 & 5 \\\hline 11 \mathrm { a } . \mathrm { m } - 12 \mathrm { p } . \mathrm { m } . & 5 & 2 & 4 & 3 & 3 \\\hline 12 \text { p.m.-1 p.m. } & 4 & 0 & 5 & 2 & 3 \\\hline 1 \text { p.m.-2 p.m. } & 7 & 4 & 4 & 6 & 3 \\\hline \text { 2 p.m.-3 p.m. } & 5 & 7 & 8 & 5 & 9 \\\hline \text { 3 p.m.-4 p.m. } & 4 & 3 & 3 & 2 & 1 \\\hline\end{array}$