CafeServers, the Cafeteria Food Service Company, Has Asked Your Advice

Question 93

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CafeServers, the cafeteria food service company, has asked your advice on how to analyze their service quality. They have logged student complaints over the past six months. Use the supplied template to construct a cause-and-effect diagram (or fishbone diagram) showing why a student might be dissatisfied with the service. Identify approximately 12 sources of defects for the issue "dissatisfied customer of cafeteria." (Try to balance your diagram.) Categorize each cause onto a main cause, such as material, methods, manpower, machinery, and so forth. Provide brief support for each of your choices.
CafeServers, the cafeteria food service company, has asked your advice on how to analyze their service quality. They have logged student complaints over the past six months. Use the supplied template to construct a cause-and-effect diagram (or fishbone diagram) showing why a student might be dissatisfied with the service. Identify approximately 12 sources of defects for the issue  dissatisfied customer of cafeteria.  (Try to balance your diagram.) Categorize each cause onto a main cause, such as material, methods, manpower, machinery, and so forth. Provide brief support for each of your choices.

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