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Eddy Copiers Sells and Repairs Photocopy Machines

Question 111

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Eddy Copiers sells and repairs photocopy machines. The manager needs weekly forecasts of service calls so that he can schedule service personnel. The forecast for the week of July 3 was 24 calls. The manager uses exponential smoothing with α = 0.2. Forecast the number of calls for the week of August 7.
 Week  Actual  Service  Calls  3-Jul 2410Jul32 17-Jul 36 24-Jul 2331Jul25\begin{array} { | c | c | } \hline \text { Week } & \begin{array} { c } \text { Actual } \\\text { Service } \\\text { Calls }\end{array} \\\hline \text { 3-Jul } & 24 \\\hline 10 - J u l & 32 \\\hline \text { 17-Jul } & 36 \\\hline \text { 24-Jul } & 23 \\\hline 31 - \mathrm { Jul } & 25 \\\hline\end{array}

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