Which of the following statements is true?
A) Service processes are generally people centered.
B) Service processes have a higher degree of tangibility.
C) Service processes have a lower degree of customer contact.
D) Service processes have a lower amount of variability than manufacturing processes.

Question

Quizplus · Accepted Answer

Service processes are generally people centered because they involve interactions between customers and employees, and the quality of the service delivery is dependent on the behavior and performance of these individuals.

Which of the Following Statements Is True