Imagine that you work at a local hospital and that it's your job to design a customer-satisfaction survey. One of the most important questions concerns patient satisfaction with care received, but you don't know how to compare responses. Which of the following is a common tool that survey researchers use to standardize answers?

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Likert scales are a commonly used tool that survey researchers use to standardize answers. They consist of a series of statements or questions to which respondents are asked to indicate the extent to which they agree or disagree with each statement. By using a consistent scale (such as strongly agree, agree, neutral, disagree, strongly disagree), responses can be quantified and analyzed.

Imagine That You Work at a Local Hospital and That