One of the most striking contrasts in restaurants is between the demeanor of cooks and servers. Cooks are, by tradition, loud, vulgar, insensitive, boorish, and rude. Servers, on the other hand, are paid to be nice, pleasant, and courteous. What is the part of a server's job called that does not apply to a cook?
A) interactional context
B) emotion work
C) the social construction of emotions
D) socialization
E) being an agent of socialization

Question

Quizplus · Accepted Answer

Emotion work, which involves managing one's emotions to conform to the expectations of a particular job or situation, is a crucial part of a server's job. Cooks, on the other hand, are not typically expected to engage in emotion work and may even be encouraged to display negative emotions as a sign of their toughness or expertise. The other answer choices (A, C, D, and E) are not relevant to this contrast between cooks and servers.

One of the Most Striking Contrasts in Restaurants Is Between