An employee at a company who does not believe in the company's mission but is required to display certain emotions is likely engaging in what type of emotional labor?

Question

Quizplus · Accepted Answer

This is an example of surface acting, where the employee displays certain emotions without actually feeling them. The employee does not believe in the company's mission but is required to show emotions that are in line with the company's goals.

An Employee at a Company Who Does Not Believe in the Company's