If viewing the mug shot files does not produce an identification of an offender, the next step is to

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Using a police artist or composite image kits may help create a likeness of the offender, and may lead to a positive identification. Having the witness submit to hypnosis or waiting for the offender to commit another crime may not be feasible options, while closing the investigation may not be productive. Performing random lineups is not recommended, as it may lead to false identifications.

If Viewing the Mug Shot Files Does Not Produce an Identification