Sam is a Human Factors professional and decides to shadow a factory worker, Emma, for a day to learn more about her job. She takes notes on Emma's work flow, tasks, environment, and interactions. Sam is conducting a:

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Sam is conducting a contextual inquiry, which is a research method to learn about the context and environment in which the user performs their tasks. This involves observing the user in their natural setting, asking questions, and taking notes on their activities, workflow, and interactions. A usability study is a type of evaluation method that measures the ease of use and effectiveness of a product or system. A shadow box plot is not a relevant term in human factors, and a task analysis is a method to break down complex tasks into smaller steps and identify the most efficient workflow. While Sam may also conduct a task analysis during the contextual inquiry, the main focus here is on understanding Emma's context and environment.

Sam Is a Human Factors Professional and Decides to Shadow