One way to convince corporate executives to conduct usability testing, or other Human Factors methods, is to:

Question

Quizplus · Accepted Answer

The best approach is to use all of the above methods to convince corporate executives. Showing them the costs and benefits of the activity can help them understand the value and return on investment. A case study can demonstrate real-world examples of how these methods can improve customer satisfaction and lead to success. Calculating the cost savings per user can also demonstrate the financial impact of implementing the changes recommended by the usability testing or HF activity. By using a combination of these methods, corporate executives may be more convinced to conduct usability testing or other Human Factors methods.

One Way to Convince Corporate Executives to Conduct Usability Testing