While competitor tracking is not unique to CRM, it should be considered as a viable option and used to monitor the competition's CRM efforts as well as industry trend.

Question

Quizplus · Accepted Answer

Competitor tracking is a legitimate and important aspect of business strategy, and it can be applied to CRM efforts as well to stay abreast of industry trends and the competition's activities.

While Competitor Tracking Is Not Unique to CRM, It Should