A charge nurse and staff nurse are in disagreement over the team assignment for the shift that is about to begin. What is the charge nurse's best first step to resolving the conflict collaboratively?

Question

Quizplus · Accepted Answer

The steps to collaborative conflict resolution are as follows: (1) open a dialogue that brings forth and is respectful of each individual's point of view; (2) determine a group or shared goal; (3) identify the expertise and contribution of each individual as the group agrees on the shared goal; (4) review the goal and move to accept or reject it honestly (acceptance requires the consensus of the group); (5) design a plan to meet the new goal by using the expertise of the group to design interventions to meet the goal; (6) determine the roles of the members in carrying out the interventions; a role must be within the capacity of the member and mutually accepted as fairly defined; and (7) set an evaluation point, and include all individuals in the evaluation process, maintaining respect for everyone's input or contribution and focusing on interventions and actions rather than personalities, feelings, or prejudices.

A Charge Nurse and Staff Nurse Are in Disagreement Over