When health care organizations compare their organizations' patient safety and quality indicators against peer organizations that are known for their excellence, they are using which of the following tools?

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Benchmarking is the process of comparing an organization’s performance against best practices or performance indicators of similar organizations. In this case, the healthcare organization is comparing its patient safety and quality indicators against peer organizations that are known for their excellence, which is an example of benchmarking. Decision support is a tool that helps clinicians make clinical decisions based on evidence-based medicine. Administrative analysis involves reviewing administrative data to identify issues or trends. CAHPS is a survey tool used to measure patients' perceptions of their healthcare experiences.

When Health Care Organizations Compare Their Organizations' Patient Safety and Quality