The Health Information Management Director of Lakeview Hospital Is Gathering

The health information management director of Lakeview Hospital is gathering data to help in the preparation of departmental productivity standards. She finds there are three hospitals of approximately the same size and service model that have achieved a 3- to 4-day turnaround from patient discharge to billing the payer. She has contacted these facilities to learn more about how the organizations are achieving this standard. The activity described is called

A) Peer review.
B) Benchmarking.
C) Synthesis.
D) Re-engineering.