The term "street level bureaucrat" reflects the power of lower-level bureaucrats to informally define policy through their enforcement decisions.

Question

Quizplus · Accepted Answer

Street-level bureaucrats are those public service workers who interact directly with citizens in the course of their job, and they indeed have the power to informally shape and define policy through the decisions they make on how to enforce or apply it. This concept highlights the discretion these workers have in the implementation of policies.

The Term "Street Level Bureaucrat" Reflects the Power of Lower-Level