Sandra Is the Team Lead for a Social Work Department

Sandra is the team lead for a social work department. Recently, the hospital has had several unexpected patient deaths, which appear to be due to poor care provided by the organization. The hospital is concerned. In the past, Sandra worked at a hospital in which all staff members continually engaged in activities that evaluated and improved the quality of services. Sandra suggests to administration that they bring this same system, ___________________, to the hospital.

A) Six sigma
B) Systemness
C) Continuous quality improvement (CQI) or total quality management (TQM)
D) Root cause analysis