Which of the Steps in Systems-Thinking Is Illustrated in the Following

Which of the steps in systems-thinking is illustrated in the following example?
The patient safety movement found that relying exclusively on malpractice to address safety reduced the options for addressing safety issues. Once additional options were provided, the process worked far more effectively.

A) Identify key factors or influences that impact an outcome
B) Estimate the relative strength of each of the influences
C) Examine the interactions between factors
D) Identify bottlenecks
E) Identify leverage points