What kind of web discussion sites have become a major tool for customers to talk about their brand experiences both before and after they make a purchase and are good information sources regarding customer and industry perspectives, as well as competitive information?
A) intranets
B) chat rooms
C) chat nets
D) search engines
E) extranets

Question

Quizplus · Accepted Answer

Chat rooms have become a significant platform for customers to discuss their experiences with brands, both pre- and post-purchase. They offer insights into customer and industry perspectives, as well as information on competitors, making them valuable for both consumers and businesses seeking to understand market trends and customer feedback.

What Kind of Web Discussion Sites Have Become a Major