Customer service personnel often use a verbal message followed by a nonverbal message that repeats the same meaning, because many times customers won't understand or accept a verbal message alone.

Question

Quizplus · Accepted Answer

Nonverbal cues can reinforce the meaning of verbal messages, making the communication more effective, especially in customer service where clarity and assurance are crucial.

Customer Service Personnel Often Use a Verbal Message Followed by a Nonverbal