Ahmed is the manager of a busy coffeehouse. During the lunch rush, he observes an employee scooping ice from the machine using the same cup that will be served to the customer. When should Ahmed correct the employee?

Question

Quizplus · Accepted Answer

If Ahmed observes an employee scooping ice from the machine using the same cup that will be served to the customer, he should correct the employee immediately. If Ahmed waits to say anything, the employee may continue to scoop ice incorrectly and increase risk to customers. Ahmed should use this as an opportunity for on-the-job training and show the employee the correct method immediately.

Ahmed Is the Manager of a Busy Coffeehouse