You are sitting down with Mr. Johnson, an elderly patient, to have a full medication review and consultation. Which of the following effective listening techniques should be used during this consultation?

Question

Quizplus · Accepted Answer

Avoiding establishing eye contact and providing feedback are not techniques used for effective listening. Feedback should be given to the patient to guide the conversation and assess understanding. Eye contact should also be used to allow the patient to see that the pharmacist is in fact listening.

You Are Sitting Down with Mr