Customer returns of defective product should be included in the supply chain analysis.

Question

Quizplus · Accepted Answer

True. A good supply chain management system will include all work processes from end to end, even the work process that occurs when a customer returns a defective product.
Key Takeaway: When analyzing a supply chain system, it is important to include all aspects of the supply chain, including the processes of customer returns. Customer returns can provide vital information to a company about what defects it is creating and what the customer perceptions of their product are. By including these work processes in supply chain management, the company will be able to optimize the processes for the intended outputs.

Customer Returns of Defective Product Should Be Included in the Supply