Michael's manager told him that he needed to improve his customer relations score within the next quarter. Which of these objective features is missing from this request?
A)Specific
B)Measurable
C)Achievable
D)Relevant
E)Time-frame

Question

Quizplus · Accepted Answer

The request of Michael was not specific enough. Instead of stating that he needs to improve his customer relations score, he should have been instructed to improve it by 5% or by 100 points.
Key Takeaway: When providing instructions for employees, managers should follow the "SMART" objective principles and provide specific, measurable, achievable, relevant, and time-framed instructions. To ensure that an instruction is specific, it should often include details of what is required (and be numeric if possible).

Michael's Manager Told Him That He Needed to Improve His