To deal effectively with difficult people you are advised to:
A) begin by using nonhostile humour.
B) take the problem personally rather than professionally.
C) use a combination of approaches.
D) refer the problem to your manager.

Question

Quizplus · Accepted Answer

Dealing with difficult people may require a combination of approaches such as being assertive, actively listening, setting boundaries, and using empathy. It is important to assess the situation and the person's behavior and tailor the response accordingly. Using nonhostile humor may sometimes work, but it may also backfire and escalate the situation. Taking the problem personally may lead to emotional reactions and cloud professional judgment. Referring the problem to a manager should be a last resort after trying to resolve it at the individual level.

To Deal Effectively with Difficult People You Are Advised To