Which of the following actions is the least likely to enhance customer satisfaction?
A) Allow customer satisfaction goals to emerge spontaneously.
B) Satisfy the needs of your customers first.
C) Smile whether or not you like the customer.
D) Avoid defensiveness about customer complaints.

Question

Quizplus · Accepted Answer

Allowing customer satisfaction goals to simply emerge spontaneously without any intention or effort towards satisfying customers is unlikely to enhance customer satisfaction. Businesses should actively pursue strategies and tactics that are known to improve customer satisfaction.

Which of the Following Actions Is the Least Likely to Enhance