Because conflict can occur more online than in face-to-face intervention,communication constantly needs to be clarified.
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Q23: In dealing with dependent callers the worker
Q24: Predispositioning is one of the most important
Q25: Volunteers are effective crisis line workers because
Q26: Call-in clients like crisis lines because:
A)they can
Q27: It is extremely important to be careful
Q29: Hotlines may:
A)be time limited or continuous depending
Q30: One of the major problems with behavioral
Q31: Which of the following is appropriate in
Q32: Handling problem callers who become abusive is
Q33: Of the following strategies,which would work best
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