With Many Types of Disturbed Callers,the Center's Focus Should Be

With many types of disturbed callers,the center's focus should be on:​

A) reflecting feelings so that catharsis may occur.
B) bringing staff together to discuss these callers,plan strategies to handle them and voice concerns.​
C) ​proposing the disastrous consequences that can occur from such thinking.
D) engaging callers so that they continue to make inappropriate calls and improve the center's numbers reported to funders.