Which of the following systems fosters innovation,improves customer service,and increases organizational responsiveness by sharing knowledge of products,product uses,and best practices?
A) Market-basket Analysis
B) Regression Analysis Systems
C) Data-mining Systems
D) Knowledge Management Systems
E) Expert Systems

Question

Quizplus · Accepted Answer

Knowledge Management Systems are designed to share knowledge and information within an organization, which can lead to innovation, improved customer service, and increased responsiveness. By sharing knowledge of products, product uses, and best practices, employees can learn from each other and apply that knowledge to their work. Market-basket analysis, regression analysis systems, data-mining systems, and expert systems are all analytical tools that might be used in conjunction with a knowledge management system, but they do not foster innovation or improve customer service directly.

Which of the Following Systems Fosters Innovation,improves Customer Service,and Increases