A patient asks you to call her insurance company to obtain her new identification number for her insurance plan. What information should you have available when calling the insurance company?

Question

Quizplus · Accepted Answer

All of the above information should be readily available when calling an insurance company to obtain a patient's identification number. The patient's first and last name as well as date of birth will be verified to ensure that the identification number is being provided for the correct patient. The insurance company may also verify the patient's middle name or address, if the patient has a common name.

A Patient Asks You to Call Her Insurance Company to Obtain