A new patient tries to fill a prescription on their insurance, and the insurance company rejects the claim with the message "Missing/Invalid Birthdate." You verify that you have the patient's correct birthdate in the computer. What can you do?

Question

Quizplus · Accepted Answer

You should call the patient's insurance company to see what birthdate they have on file for the patient. Occasionally insurance companies will have the patient's birthdate entered into the computer incorrectly. In such cases, you should check with the company to see what birthdate they have entered for the patient. Generally, the patient will need to contact whoever coordinates their insurance, such as their company's human resources department, to make sure that they have submitted the correct birthdate to the insurance company.

A New Patient Tries to Fill a Prescription on Their