While Six Sigma methodologies were being developed in the 1980s, this quality control approach was used by companies in that period and into the middle of the 1990s. In this approach, companies measure their performance with the best-in-class companies and this is referred to as:

Question

Quizplus · Accepted Answer

This approach is referred to as benchmarking.
Key Takeaway: Benchmarking is a quality improvement and control approach that companies use to improve their processes. A company uses best-in-class companies' outputs in order to create benchmarks to which they can aspire. For example, if the best companies in telecommunications address client complaints within 24 hours, this is a benchmark that other companies can use in order to improve their customer quality.

While Six Sigma Methodologies Were Being Developed in the 1980s